HOUSE CLEARANCE ITEM , THIS WAS NOT MY MACHINE , I KNOW NOTHING ABOUT IT , I DO NOT KNOW PASSWORDS WE KNOW NOTHING ABOUT LAPTOPS ITEM IS SOLD STRICTLY FOR PARTS WITH NO RETURNS THERE IS NO CHARGER DOES NOT TURN ON , SCREEN IS CRACKED , CHARGING LIGHT SHOWS REMEMBER WE ARE NOT LAPTOP EXPERTS SO SOLD AS IS WITH NO RETURNS PLEASE DONT BUY AND START COMPLAINING, THE MACHINE HAS BEEN TURNED ON ONLY NO IDEA ABOUT MEMORY , SPEC OR ANYTHING ELSE I WILL PACK WELL IN A FIRM BOX AND SEND WITH UPS NEXT DAY