The fault is it won’t connect to the hp sprocket app. It is in like new condition and prints the blue paper happily so i expect it’s never connected properly.

EAN: 0192018227286
Input Type: Colour
Memory: 512 MB
Output Type: Colour
MPN: X7N07A
Item Length: 0.91"
Supported Paper Size: A8 (52 x 74 mm)
Brand: HP
Type: Digital Photo Printer
Technology: Zink
Maximum Resolution: 313 x 400 DPI
Item Height: 4.57"
Model: HP Sprocket
Connectivity: Bluetooth, USB 1.0/1.1
Features: Portable
Item Width: 2.95"
Product Line: HP Sprocket